Returns
Returning items purchased online - using our online returns service:
Free UK returns (exclusions apply, see below)
Full price items purchased online may be returned for a refund within 14 days of receiving your order. Sale items purchased online may be returned with 7 days of receiving them.
The following items cannot be returned:
- Pierced jewellery (eg.earrings) cannot be returned for hygiene reasons, unless faulty.
- Perishable products such as food, plants, perfumes and toiletries, unless faulty
- Any product that has been used, returned without original packaging or tags or is returned in an unsaleable condition. Faulty items must be returned in their original packaging.
- Maze Gift Cards and eGift Cards are also non-refundable.
After placing an order you will receive order and delivery confirmation emails. A pre-paid returns label will be included in your parcel.
To return an item, please repackage your item and affix the pre-paid returns label to the parcel. Take your repackaged items to your local Post Office, where the returns label will be scanned, or use the Royal Mail Click and Drop service to arrange a collection from your door. All items from the same order should be returned in one parcel. If you are unable to locate the pre-paid returns label, please contact us.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. MAZE reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
Once the return has been approved, you will receive a confirmation email indicating that the refund will be paid into your account. All refunds will be made to the original method of payment. Once a refund has been issued, please allow up to 5 working days for this to appear on your account. Payment times are dependent on your bank/building society.
If you choose to 'collect in store' you have 14 days (7 days for sale items) from the date we notify that your order is ready for collection, to notify us of your intent to return the item.
Returning items purchased online to our shops
If you prefer to bring your online purchase back to the store, we will be happy to accept them. Please note we will be unable to refund you in the shop. Your items will be transferred to the Online Returns Department and refunded within 1-3 days. Please note that large homeware items cannot be returned in store.
Returning items purchased in our shops
Full price items can be returned within 28 days of the purchase date for a refund or exchange. All items must be returned in a fully resalable condition, which means being unused with swing tags attached. MAZE reserves the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
Pierced jewellery cannot be returned for hygiene reasons, unless faulty, nor can perishable items including food, plants, perfumes and toiletries, unless faulty. MAZE Gift Cards and eGift Cards are also non-returnable.
It is not possible to use our online returns service for purchases made in our shops. All returns must be made to a shop.
Exchanges for items purchased online
If you wish to exchange an item purchased online, please notify our Returns Department of your intent to return the item and make a new purchase online. MAZE reserves the right to reject exchanges or returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.